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Ketho swings between cosy family gem with solid dishes and warm staff and bloody service with dry eggs and weak coffee that kills it
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Listen up — this place will make you cheer and curse in the same visit
Ketho Coffee & Kitchen sits on a knife edge: a 4.4 rating from 475 reviews at a moderate price point that promises value but also delivers sharp surprises. Expect bright highs and sudden stumbles; the data screams inconsistency, and I’m not holding back.
What the score hides
The overall 4.4 suggests a strong majority of satisfied customers, yet the individual reports swing wildly from adoration to fury. That gap is the whole story here — a popular spot that occasionally betrays its own reputation.
Service: friendly warmth, then cold shoulder
- A delighted regular praised both front and kitchen staff for friendliness and said the place feels welcoming for families, even noting highchairs and a comfy atmosphere.
- Conversely, one customer described the cashier as very dry with no greeting, and another visitor said there were many staff at the counter but nobody guided them or told them how to order.
- A separate complaint added that loud music compounded the feeling of poor front-of-house coordination during their visit.
Translation for diners: you might be greeted like a beloved regular or ignored like a hat on a rack. If service matters to you, prepare to manage expectations or ask directly for help.
Food and coffee: brilliant plates, occasional disasters
- Multiple reviewers called the dishes flavorful, satisfying and good value, and one insisted the freshly brewed coffee is a must-try.
- At the other extreme, a patron found the Eggs Benedict improperly poached with old salad leaves and dry bread, and another customer labeled the food tasteless despite acceptable wait times caused by queues.
- Café critique is split: one reviewer said the coffee leaves plenty to be desired and drink quality versus price is off, while another noted the coffee was nice but staff did not ask roast preference.
Actionable kitchen note: confirm specific requests at ordering — especially egg doneness — and state your coffee preferences out loud. When the kitchen is on, it’s very good; when it’s not, you’ll notice immediately.
Operations and practicalities you can rely on
- The restaurant is open every day from 7:30 AM to 5:30 PM, which makes it a dependable spot for breakfast and brunch.
- Payment is modern and flexible: credit cards, debit cards and NFC are accepted, and the venue is not cash-only.
- Parking will not be your headache here; there is both a free parking lot and free street parking available.
- Accessibility is solid with wheelchair accessible parking, entrance and seating in place.
- A reviewer explicitly placed this spot in Phuket and called it a hidden gem, which aligns with its popularity and frequent repeat visits from locals.
Timing and expectations — how to avoid the low notes
Queues do happen and at least one customer waited because of several lines ahead; treat this like a busy café and allow extra time. If you’re after a quiet, attentive experience, aim for a weekday morning before the brunch rush. If you need precise execution — runny eggs, specific coffee roast — announce it when ordering and double-check before you sit.
Final verdict — go, but come prepared
I’m both impressed and annoyed by Ketho. When the staff and kitchen lock in, you get thoughtful food, a comfortable air-conditioned room and a café that locals visit repeatedly. When coordination slips, you get indifferent service, bungled breakfast standards and coffee that doesn’t match the price. Use the practical facts: visit within opening hours, park easily, use card or NFC, request accessibility if needed, allow time for queues, and state egg and coffee preferences out loud.
Bottom line: a strong, popular spot that can feel like a Michelin-lite gem one day and a sloppy brunch bar the next — bring patience, be explicit with orders, and enjoy the highs when they hit.
🕒 Opening Hours
💳 Payment Options
🅿️ Parking Options
♿ Accessibility Features
7.903803, 98.352333
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