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Bom Bigbike Phuket — Skilled Harley and custom bike mechanic with friendly service, but expect inconsistent pricing, slow turnaround and poor communication
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Bom Bigbike Phuket — quick overview
Bom Bigbike Phuket is a motorcycle repair shop in Phuket with an aggregate rating of 3.3 out of 5 from 24 reviews. The garage operates Monday through Saturday from 9:00 AM to 8:00 PM and is closed on Sundays. The business accepts credit cards. Nearby businesses include an electronics store and several local restaurants, which can be convenient if you need to wait while work is done.
What customers consistently praise
- Mechanic skill on certain bike types: Multiple reviewers singled out K Bom as experienced with Harley and classic motorcycles, with customers reporting thorough maintenance work including oil and filter changes, brake service, and exhaust work.
- Owner attitude and advice: Visitors noted a polite, consultative owner who explains future maintenance needs and treats customers cordially when the work is straightforward.
- Successful maintenance jobs: At least one customer reported satisfactory servicing of a carbureted Honda CB400SF and left pleased with the final result and perceived fairness of the pricing for that job.
Common complaints and red flags from reviews
- Unclear pricing and billing disputes: Several reviewers described problems getting a reliable cost estimate; one customer said the shop failed to determine a correct price and attempted to bill more than expected.
- Unauthorized or unwanted repairs: A complaint described the shop repairing the motorcycle despite repeated instructions not to proceed without confirmation, creating a serious customer dispute.
- Long holds and slow communication: Reports include bikes being left at the shop for over three weeks with repeated explanations that the shop was busy and poor follow-up between status updates.
- High charges for small jobs: One customer cited a quoted labor fee of 800 baht to install frame sliders as excessively high for the task.
- Returned condition concerns: At least one reviewer said their bike was returned disassembled or incomplete, which they described as an alarming outcome.
How to approach service here — practical, safety-first advice
- Ask for a written estimate and parts list before leaving your bike; make clear that no work should begin without your signed approval.
- Agree on a target completion date and request periodic status updates by your preferred contact method to avoid the long-hold scenario reported by customers.
- Photograph your bike from several angles before drop-off and note existing parts and boxes on any handed-over paperwork to reduce disputes about condition on return.
- Request an itemized invoice showing parts and labor when picking up the bike so you can verify charges immediately.
- If time sensitivity matters, consider alternative shops; reviews indicate variable turnaround and communication that may not suit owners who need quick service.
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- From $40 - cheaper than expected
Who Bom Bigbike Phuket is best for
This shop is a reasonable option for owners of Harleys and older or custom motorcycles who want hands-on, experienced mechanical work and a mechanic who can handle detailed maintenance and parts swaps. However, if you need strict price transparency, a guaranteed fast turnaround, or cannot tolerate communication gaps, you should proceed with caution or compare quotes before committing.
Final assessment
Bom Bigbike Phuket delivers solid technical ability on specific bike types and friendly, consultative service in several positive reports, but is flagged by other customers for inconsistent pricing, long delays, and problematic communication. Use written agreements, clear timelines, and itemized billing to protect yourself if you choose to visit this garage.
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🕒 Opening Hours
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7.831778, 98.339645
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