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Leave request → Manager will explain everything
Car repair Phuket Old Town with unreliable after-sales and poor communication; phone often unreachable and customers report damage after oil changes
Car rental in Phuket = complete freedom of movement. Explore all beaches, mountains, temples without being tied to taxis or buses. Your schedule, your routes.
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- Car delivery to your hotel
- Insurance included in price
- English-speaking support
Leave request → Manager will select car
Quick overview — ภูเก็ตนำแสง – Honda Old Town (service and sales)
Overall rating: 4.3/5 from 88 reviews. This Honda Old Town location combines vehicle sales and workshop operations; customer feedback is mixed and splits along two clear lines: fast, reliable motorcycle registration and sales follow-up, versus recurring complaints about workshop communication and after-sales responsiveness.
Buying and registration — what customers praise
One buyer reported a very smooth purchase of a CRF 250 L Rally and said the shop handled registration and the green book in under 10 days, with steady status updates during the process and quick follow-up from staff. That reviewer contrasted this with a competitor that took months to complete the same paperwork, and strongly recommended the dealership for buyers who need fast registration and document handling.
Workshop and repair experiences — things customers warn about
A severe complaint describes an oil-change visit on an ADV350 where the engine suffered major damage within days; the customer states the shop denied responsibility. Another reviewer called staff unhelpful and impolite, adding that employees often focused on their smartphones instead of speaking with customers during working hours. These comments point to quality-control and on-the-floor customer service problems for some maintenance jobs.
Communication, after-sales and reachability — red flags from multiple reviewers
Several guests reported difficulty contacting the business: reviewers said staff did not pick up phone calls, there is no listed email or website, and attempts to speak with management were blocked. One non-customer specifically reported the team was reluctant to provide after-sales support if the bike was not purchased from this location. Taken together, these signals suggest weak post-service communication and potential hurdles when problems arise.
Practical details for planning a visit
- Hours: open Monday through Saturday, 8:00 AM to 5:30 PM; closed Sunday.
- Payments: accepts credit cards, debit cards and NFC payments.
- Location context: the shop sits in the Old Town area near local cafes and bakeries such as The Tent Phuket and Mr.&Mrs. Croissant, useful if you need to wait nearby.
Actionable advice — how to decide whether to use this facility
- If your priority is purchasing a new motorcycle and getting fast registration, consider this dealer for the sales process and paperwork follow-up.
- If you need maintenance or warranty work, bring clear proof of ownership and ask for an itemized written work order before any work begins.
- Before driving away after service, verify completed items in person and ask to see fluid levels and seals when relevant; photograph the vehicle and the invoice as a record.
- Get a manager contact and a business card at drop-off to speed escalation if problems occur, since reviewers reported limited responsiveness by telephone or online channels.
- Plan visits during weekday mornings when staff are less likely to be busy; use card or NFC payments to avoid cash handling delays.
Bottom line — who should choose this shop
Choose ภูเก็ตนำแสง – Honda Old Town if you value a fast, well-managed sales and registration experience. If you need workshop work, weigh the risk: some customers encountered serious after-service issues and reported poor follow-up and staff attitude. When you decide to bring a vehicle for service, protect yourself with written approvals, a post-service inspection, and documented contacts to reduce the chance of a dispute.
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7.885043, 98.390694
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