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Burger King Kata Phuket sells tiny overpriced burgers, skips customer bathrooms and swats flies while staff shrug — locals know to avoid it

Burger King – Kata Phuket: chain branding masks inflated prices, meagre portions, patchy service and a reported no-toilet/legal risk. Read my teardown to see which complaints are real, which are hype, and whether it's worth your time.
Restaurant
⭐⭐⭐⭐ 3.6/5Based on 132 Google reviews
$$ Mid-range prices

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Why this brief review matters

Burger King – Kata Phuket looks ordinary on the surface but the raw data exposes a churn of contradictions that matter more than the logo. Below I list the hard facts first, then I explain what those facts actually mean for you when deciding whether to eat here.

Fast facts

  • Place name and type: Burger King – Kata Phuket, restaurant.
  • Aggregate score: 3.6 out of 5 from 132 reviews.
  • Price level classified as moderate.
  • Opening hours every day from 10:00 AM to 3:00 AM.
  • Payment options: accepts credit cards, debit cards and NFC; not cash only.
  • Parking: free parking lot and free street parking available.
  • Nearby points of interest include multiple hotels, a spa, a grocery store and a tourist attraction.
  • Selected guest reports raise these specific issues and positives: charges higher than surrounding restaurants and small portions; absence of in-restaurant toilet with staff directing customers elsewhere; persistent flies reported; one reviewer praised a very large super chocolate sundae; at least one delivery order arrived hot and familiar while nuggets were disliked; interactions with staff described as unpleasant with a wrong drink and resistance to fixing it amid uncomfortable heat.

What the numbers hide and why you should care

The overall rating sits in the middle, but the supporting comments reveal a polarised picture. The data shows both praise and sharp complaints concentrated in a small sample of recent reports, which explains the middling score: some customers get the expected fast-food consistency, others walk away irritated. That volatility is the core risk here — you could leave satisfied, or you could leave annoyed and out of pocket.

Value versus pricing

The store operates in a tourist-heavy pocket surrounded by hotels and services. In that setting, comparable independents tend to undercut chain pricing. Multiple guests explicitly flagged a sense of being overcharged for what they received. In plain terms: you’re paying near chain prices inside a tourist zone where cheaper local options offer fuller plates.

Service and operational reliability

Reports describe inconsistent service quality from polite and efficient to reluctant and incorrect. When a staff member resists replacing an incorrect order or behaves unpleasantly, the problem is not style but process: either training or managerial oversight is lax. Poorly enforced operational standards will make your experience unpredictable, particularly when the place is busy or after dark.

Hygiene and comfort flags

Two separate issues surface: insect presence and a claimed lack of restroom facilities paired with heat complaints. Those are not cosmetic; they directly affect whether a short snack becomes an unpleasant family outing. Hygiene and basic customer comfort should be non-negotiable in a place that invites in-house dining.

Where the operation succeeds

Not everything fails. A dessert portion was praised for generous size and enjoyable taste, and at least one delivery order arrived hot and familiar, which proves service runs smoothly under some conditions. That suggests the kitchen can perform consistently when orders are routed or handled with minimal front-counter friction.

How to use this information — practical advice

  • Prefer takeaway or delivery if you want predictable temperature and portion control; in-house dining introduces the variable of service and comfort problems.
  • If you must eat on-site with children or a group, check restroom options before ordering and avoid the location when heat or insects are likely to be a problem.
  • Order simple items rather than complicated combos during peak times; simpler orders reduce the chance of service error and resistance to corrections.
  • Bring a backup plan for value hunting: compare nearby independent restaurants if you want larger portions for less money.
  • Use contactless payment methods for speed and convenience at checkout.

Bottom line

This outlet can deliver what the brand promises, but the data reveals inconsistent execution and recurring comfort and value complaints that cannot be ignored. Treat it as a convenient, late-night option or a dessert stop rather than a reliable family dining choice. If you prize predictable service, clean in-house facilities and clear value for money, look elsewhere.

Short version: functional in a pinch, uneven when you want more than a reheated burger.

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🕒 Opening Hours

Monday: 10:00 AM – 3:00 AM
Tuesday: 10:00 AM – 3:00 AM
Wednesday: 10:00 AM – 3:00 AM
Thursday: 10:00 AM – 3:00 AM
Friday: 10:00 AM – 3:00 AM
Saturday: 10:00 AM – 3:00 AM
Sunday: 10:00 AM – 3:00 AM

💳 Payment Options

Credit cards accepted
Debit cards accepted
NFC payments (Apple Pay, Google Pay)

🅿️ Parking Options

Free parking lot
Free street parking
📍 Coordinates:
7.824245, 98.297722
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