First Care Plus Pharmacy Patong: why tourists rave about expert late night care and low prices, open into early morning hours, yet some report poor advice and pushy bag policy
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Quick snapshot: First Care Plus Pharmacy — what the data shows
- Name: First Care Plus Pharmacy (ร้านขายยาเฟิร์สแคร์พลัส)
- Overall rating: 4.4 out of 5 from 18 reviews
- Hours: open every day from 9:00 AM to 1:00 AM
- Payments accepted: credit cards, debit cards and NFC/contactless payments
- Where: located in Patong among clothing shops, tailors and bars (near Rada shop, Mike Tailor, K.M. Shop, FIFA BAR and Mojo Bar)
What reviewers consistently praise
Several reviewers highlight clinical competence and practical help from the pharmacy staff. Guests reported that the pharmacist provided clear, useful guidance for infections and was willing to source specific medicines on request. One reviewer said they come back year after year because they trust the team, and another recommended visiting the pharmacist first as a cost-saving alternative to a clinic when treating an escalating wound infection. Reviewers also noted a wide product range and the ability to arrange items not on the shelf.
Issues flagged by multiple visitors
The positive picture is not uniform. One visitor described receiving a seasonal allergy medication when they explicitly asked for a decongestant spray and called out a lack of correct product selection for their blocked nose. A different guest reported an insistence from staff that every customer take a plastic bag, which led that customer to leave and buy elsewhere; the same review also mentioned seeing a staff member asleep behind the counter. These comments point to discrete but notable service failures.
Service reliability vs. variability
The reviews show a clear split: many guests experienced attentive, knowledgeable care while a few encountered poor communication, product mismatch or unprofessional behaviour. That contrast suggests customer experience depends on the specific interaction and, possibly, which staff member is on duty.
Actionable tips for visitors to Patong
- Be specific about what you want — ask for the brand or active ingredient if you need a particular effect, for example a topical decongestant spray rather than a general allergy tablet.
- Ask to see the product before you pay so you confirm form and active ingredient match your need.
- Bring a reusable bag if you want to avoid single-use plastic and avoid confrontation at the counter.
- Use the pharmacy as a first step for minor infections — reviewers reported receiving useful, affordable medication and advice that helped avoid more costly clinic visits.
- Carry payment cards or use contactless to save time at checkout since plastic and NFC payments are accepted.
Quick checklist to reduce risks during your visit
- Have the name or picture of the item you expect (brand or generic name)
- Confirm intended effect before purchase (decongestant vs antihistamine)
- Politely decline a bag or bring your own
- Compare the pharmacy’s offer to another nearby if you feel uncertain
Bottom line — who should choose First Care Plus Pharmacy
If you value knowledgeable pharmacists who can diagnose common issues, arrange special items and offer a lower-cost alternative to clinic treatment, this pharmacy is worth trying. If you need consistent, frictionless customer service every visit, be prepared to double-check product selection and proceed cautiously when communication seems uncertain. The mixed but mostly positive reviews mean this location can deliver excellent care, but a few documented lapses suggest bringing specifics with you will improve the outcome.
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