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Balance Muay Thai Phuket: glowing member praise clashes with recent no show and cleanliness complaints — what to know before booking

Balance Muay Thai in Phuket: 32 reviews mask a sharp split—glowing praise for Adam and coaching versus recent complaints of ghosted bookings, cancelled classes and filthy facilities. Read my analysis to know when it's worth the trip.
Gym
⭐⭐⭐⭐ 4.4/5Based on 32 Google reviews

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Balance Muay Thai Phuket — honest read before you book

Short verdict: reviews split between strong, hands-on coaching and serious operational problems; overall Google rating 4.4/5 from 32 reviews hides wide variance in day-to-day experience.

What guests specifically praise

  • Owner Adam runs hands-on sessions that teach fundamentals such as stance, weight distribution, footwork, defense and combinations, according to a recent one-hour session report.
  • Several visitors described coaches as committed to correcting technique and tailoring training toward goals like weight loss, muscle development, self-defense or fight preparation.
  • One visitor said the team created a welcoming vibe that made a solo visitor feel like leaving a family behind after a two-week stay.
  • Private lessons are available and can deliver measurable learning in a short time when the session runs as expected.

What guests specifically complain about

  • One reviewer traveled from elsewhere in Phuket, arrived during promised training times, and reported no staff on site and no classes running that day after extensive attempts to contact the owner.
  • A separate visitor described cleanliness issues so severe they considered the facility a potential health hazard, noting dust and filth and no visible renovation work despite being told otherwise.
  • A private-lesson customer called the Thai trainer competent but insisted the overall premises were not fit for regular business until cleaned and maintained.
  • One guest recommended an alternative nearby gym named Bangtao Muay Thai after finding Balance closed or unresponsive during their visit.

Operational facts every visitor should know

  • Opening hours are Monday through Friday 7:30 AM to 7:30 PM, Saturday 7:30 AM to 7:45 PM, and closed on Sunday.
  • The facility lists wheelchair accessible parking and a wheelchair accessible entrance.
  • Contactless payment (NFC) is accepted on site.
  • Public rating is currently 4.4 out of 5 across 32 reviews, showing overall positive sentiment but not reflecting the recent negative experiences in some reviews.

How to avoid disappointment — actionable visiting advice

  • Confirm class or private-lesson availability on the same day you plan to attend; at least one guest arrived expecting a session that did not run and could not reach staff by multiple messaging channels.
  • If hygiene matters to you, ask for recent photos of the training area or request to inspect the gym before paying for a package; one reviewer reported heavy dust and apparent lack of cleaning.
  • Book a private lesson only after verifying the trainer and the room are available; a reviewer who took a private lesson liked the trainer but disliked the venue conditions.
  • Have a backup plan; a nearby gym, Bangtao Muay Thai, was recommended by a guest who could not train at Balance on arrival day.
  • Use the posted opening hours when planning arrival times because operations appear inconsistent on at least some days according to guest reports.

Why the reviews contradict and what that means for you

There is a clear split between strong coaching experiences and operational failures. Positive accounts focus on technique coaching and personal attention; negative accounts focus on responsiveness and cleanliness. That pattern suggests visitors may get a high-quality training session when staff and facilities are fully operational, but they can also encounter days with no classes or substandard upkeep.

Final recommendation

If you prioritize technique coaching and are comfortable confirming plans in advance, Balance Muay Thai can offer focused work with attentive trainers. If you need guaranteed class schedules, spotless facilities, or are booking without flexible backup options, confirm everything in writing and keep an alternative gym in mind before committing.

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🕒 Opening Hours

Monday: 7:30 AM – 7:30 PM
Tuesday: 7:30 AM – 7:30 PM
Wednesday: 7:30 AM – 7:30 PM
Thursday: 7:30 AM – 7:30 PM
Friday: 7:30 AM – 7:30 PM
Saturday: 7:30 AM – 7:45 PM
Sunday: Closed

💳 Payment Options

NFC payments (Apple Pay, Google Pay)

♿ Accessibility Features

Wheelchair accessible parking
Wheelchair accessible entrance
📍 Coordinates:
7.98511, 98.294579
Open in Google Maps

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