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On The Roof at Novotel resort, Kamala: Stunning sunset rooftop views and live music if you time it right — seats vanish at golden hour, arrive early
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On The Roof — quick verdict for Novotel Phuket Kamala Beach visitors
On The Roof sits inside the Novotel Phuket Kamala Beach complex and holds a 4.2 rating from 48 reviews, with guest feedback that swings between pleasantly surprising and underwhelming depending on timing and expectations.
Will you get the sunset view you hope for?
Several guests praise a gorgeous sunset visible from the terrace, making it a clear draw for evening visits. At least one review reports a hill blocking the view from parts of the venue, so line of sight is not guaranteed from every seat. The terrace can reach capacity at sunset, which means arriving late risks standing-room only or missing the best vantage points. If securing an uninterrupted sunset is your priority, some reviewers preferred the nearby SHIMMER at the Intercontinental as a reliable alternative.
Drinks: decent value, but promotions are inconsistent
Multiple guests describe the cocktails as tasty and inexpensive when promotions are running. A past promotion offered a 1+1 drink deal, but other reviewers who visited later could not find any happy hour, and felt prices did not match the experience. Before ordering, confirm current promotions with staff rather than relying on older listings.
Food: selective wins and clear misses
Seafood dishes split opinions; steamed sea bass and shrimp preparations received positive mentions, and one guest specifically liked the pineapple fried rice. By contrast, the seafood pizza was criticized by more than one reviewer and earned a recommendation to avoid. Several diners reported long waits for food and described the overall delivery as slow and at best average on some visits.
Service and operations — friendly but sometimes absent
Reviewers consistently found staff friendly in tone, yet several noted inattentive service that forced them to approach the bar to place orders even when the venue was quiet. That pattern suggests staffing or workflow gaps during less busy periods. The bar opens daily from 4:00 to 23:00, so plan arrival and ordering within that window. Payment methods accepted include credit cards, debit cards and NFC tap payments.
Atmosphere: live music works, games do not
Live music earns praise in multiple reviews and contributes positively to the evening vibe. The venue advertises bar games, but at least one guest found equipment poorly maintained or unusable, so do not plan social gaming as part of your night out.
What contradictory signals should you be aware of?
- Promotions: some guests experienced strong happy hour value while others found no promotions and felt prices were high for the offering.
- Views: a number of visitors rave about sunset vistas, while others point to obstructed sightlines from certain seats.
- Service: friendliness is noted consistently, but reliable table service is not.
Actionable tips for visitors
- Arrive at least 45–60 minutes before sunset to get a good terrace seat and test sightlines.
- Ask staff on arrival whether a 1+1 or similar happy hour is active that evening instead of assuming a deal exists.
- Order seafood dishes selectively: steamed sea bass, shrimp items and pineapple fried rice received favorable comments; skip the seafood pizza.
- If you expect table service, be prepared to step up to the bar to order during quieter times.
- Don’t count on functioning bar games as entertainment; rely on the live music instead.
- If sunset views are make-or-break, compare seat options with nearby SHIMMER at the Intercontinental before committing.
Final read
On The Roof can deliver a memorable evening when the sunset, live music and active promotions align, but inconsistent promotions, variable service levels and mixed food quality mean the experience depends heavily on timing and a bit of luck. Use the practical checks above to stack the odds in your favor.
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