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Leave request → Manager will explain everything
Hok Liam Service Limited Partnership car repair known for fast, honest workmanship for direct customers but exercise caution with insurer directed repairs
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Leave request → Manager will select car
Hok Liam Service Limited Partnership — quick take
Overall rating: 4.2/5 from 21 reviews. Customer feedback is mixed: several long-term clients praise the shop for reliable repairs and fast turnaround, while at least one detailed complaint raises serious concerns about accident repairs and handling of insurance work.
What reviewers say about workmanship and outcomes
Multiple reviewers describe the shop as delivering good-to-excellent repairs, with comments that they fixed everything and that regular customers keep returning, which suggests consistent competence on routine maintenance and mechanical work. In contrast, one thorough negative report following an insurance repair described repairs as only adequate, with a silver trim on the boot left bent and a new dent found on the rear passenger wheel arch after service; that customer paid out of pocket to correct the new damage and lodged a complaint with their insurer.
Communication and customer service — strengths and risks
Some customers found the staff friendly and approachable, which aligns with repeat-business comments. However, one reviewer who used the shop through their insurer said an appointment was ignored on arrival and they were asked to leave and await a callback, creating wasted time. That same reviewer reported the manager refused responsibility for the new damage and responded rudely. These specific issues indicate variability in front-desk and management interactions depending on the job or circumstances.
Speed, scheduling and availability
At least two recent reviewers singled out quick turnaround, noting satisfactory repairs performed promptly, including on weekends and holidays. That pattern suggests the shop can handle time-sensitive jobs faster than expected on non-business days, which may be useful if you need expedited work.
Patterns to watch from the review set
- Repeat customers and long-time clients report reliable results, indicating a core of satisfied local patrons.
- At least one insurance-related repair produced additional damage and an unresolved parts issue, indicating higher risk when the shop is doing insurer-managed collision work.
- Responsiveness varies: some jobs were handled quickly, others involved appointment mishandling on arrival.
Actionable advice before you book
- If your repair is through an insurer, especially MSIG as mentioned by a reviewer, confirm in advance who is responsible for inspection and final acceptance of completed work; consider requesting written confirmation of what parts will be replaced.
- Document the car condition with timestamped photos before drop-off and again at pickup, focusing on trim and wheel arches, to protect against in-shop damage claims.
- Request a clear appointment confirmation and an expected drop-off/pickup process so you avoid waiting on-site without clarity about when work will start.
- Ask for an itemized invoice listing replaced parts and labor so you can compare what was billed to your insurer or to your own costs.
- If the repair is time-critical, ask whether they can guarantee completion on a weekend or holiday and get an estimated turnaround in writing.
Who this shop is best for
Good fit: drivers seeking routine repairs or quick mechanical fixes, and customers willing to be proactive about documentation and communication. Use caution if your job is an insurer-managed accident repair: inspect results carefully at pickup and clarify accountability ahead of time.
Final assessment
Hok Liam Service Limited Partnership has a base of satisfied, repeat customers and delivers fast work on many jobs, but one detailed negative experience involving insurer-handled body repair highlights potential problems with appointment handling, finish quality, and managerial dispute resolution. If you choose this shop, follow the practical steps above to protect yourself and make the engagement smoother.
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7.831383, 98.339928
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