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Siri Yan Yon Phuket car repair: reviewers warn of rude staff, slow service and overcharging; avoid for important maintenance and inspections
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Siri Yan Yon Phuket — quick overview
Overall rating: 2.9 out of 5 from 17 reviews. Facility type: car repair. Open Monday through Saturday 9:00 AM to 6:00 PM and closed on Sunday. Payment methods accepted include credit cards and NFC payments.
What real customers say they liked
- One customer reported being happy with routine maintenance on a 125 cc Wave, indicating competence for small-displacement bike servicing.
- Another reviewer praised the sales staff who work inside the air-conditioned room, suggesting acceptable customer-facing service in that area.
- A reviewer who returned multiple times noted that appointments were kept on schedule, indicating the shop can be punctual for some jobs.
Common complaints from customers — what to watch for
- Multiple reviewers described staff as rude, inattentive, and unprofessional, with one specifying a male attendant at pickup who behaved discourteously.
- Several reports accuse the shop of being slow and operating on an hourly-rate model rather than per-job efficiency.
- Customers say written pricing is unreliable: quotes are given from memory rather than checked on a computer and may end up 10–20% higher than expected.
- One reviewer stated parts are not sold at Honda list prices and that extra labour and service fees have been applied even when parts were purchased elsewhere.
- There are claims that the shop targets foreigners for higher charges, with one reviewer characterizing that practice as a regular occurrence.
- One-word reports and short reviews described the overall service as expensive.
- A reviewer noted that although a customer lounge exists, customers were made to wait outside in the sun rather than being invited inside the lounge.
- An account of repeated services says the mechanic only changed engine and rear axle oil but did not inspect belts; the belt later was nearly broken, suggesting gaps in routine inspection practices.
- One customer experienced an oil selection mix-up where they were instructed to provide or expect a black can of engine oil but the shop installed a white can instead.
Actionable tips before you visit Siri Yan Yon Phuket
- Ask for an itemized, computerized estimate before any work starts to avoid handwritten or verbal-only quotes.
- Request to see the parts and receipts for purchases and labour line items to confirm OEM pricing if that matters to you.
- Be present at vehicle handover and ask staff to show checks on belts, filters and other basic items that a reviewer reported being skipped.
- If you rely on a comfortable waiting area, confirm in advance that customers are invited into the lounge rather than left outside.
- Prefer card or NFC payment to have an electronic record of your transaction and any guarantees tied to payment method.
- If price sensitivity is important, compare a written estimate from this shop with at least one other local repairer before authorizing work.
Who this shop may suit — and who should be cautious
- May suit: customers needing basic, routine maintenance on small motorcycles, as at least one reviewer reported satisfactory work on a 125 cc Wave.
- Caution advised for: anyone seeking detailed OEM-level inspections or clear, consistently transparent pricing; those who value attentive customer service; and travelers who may prefer a second price opinion before authorizing work.
Bottom line — practical recommendation
Siri Yan Yon Phuket shows mixed performance: punctuality and competent basic maintenance have been reported, but multiple customers raised serious concerns about communication, pricing transparency, inspection thoroughness and staff attitude. If you decide to use this shop, follow the visit tips above to protect yourself: get written computerized estimates, verify parts and inspections in person, and keep digital payment records. Otherwise, consider comparing quotes with nearby options before committing to major repairs.
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