Duo Pharmacy(аптека/藥店) warning for shoppers and tourists: customers report overcharging in THB, no receipts, rude staff and doors closed despite 10am–10pm hours
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Quick take: Should you trust Duo Pharmacy(аптека/藥店)?
Short answer: proceed with caution. The store holds a 3.4/5 average from 16 reviewers, but the visible guest reports show consistent problems with pricing transparency, customer service, and at least one instance of unreliable opening times.
What guests actually reported (specific incidents)
- Rehansh Patel — Bought formula milk and an under-eye cream; items were not billed correctly and the reviewer says they were charged triple what they expected.
- Prakhar Patel — No bill issued and a charge of 1200 THB reported where 500 THB was expected; under-eye cream recorded as 1000 THB.
- Mohammad Sharifkhani — Purchased a sunscreen on sale for 399 THB then found the same product elsewhere for 235 THB; the pharmacy refused a return or price match.
- ishwin 26 — Described a pharmacist (identified as a man with spectacles) who responded sarcastically and rudely when asked about a cream for sunburn relief.
- Lynsey H — Reported arriving while Google listed the store as open; a sign said be back at 10am and the shop remained closed at 12pm.
What patterns the reviews reveal
Multiple guests independently raise concerns about pricing and billing transparency, while separate reports highlight poor in-person service and at least one mismatch between advertised and actual opening times. Those three themes together create a risk profile that matters more for visitors who rely on quick, accurate transactions.
Why these problems matter for visitors
- Overcharging without a receipt undermines the ability to dispute a transaction and creates financial risk, especially for tourists unfamiliar with local prices.
- Price-mismatch and refusal to accept returns reduce the value proposition for shoppers comparing pharmacies or chasing advertised promotions.
- Rude staff interactions make quick health-related purchases or advice-seeking stressful, which is notable when the in-store pharmacist appears to behave unprofessionally.
- Unreliable opening defeats the convenience promise of advertised 10:00–22:00 hours and can cost urgent-care seekers time.
Operating hours vs reality — what to expect
The official schedule lists daily hours from 10:00 AM to 10:00 PM, but at least one guest found the shop closed midday despite Google showing open. Expect potential discrepancy between posted hours and actual opening; confirm availability before relying on a late-morning or time-sensitive visit.
Payments and receipts — practical implications
Available payment data indicates the pharmacy accepts NFC payments and is not cash-only. That makes digital/card payments preferable because they create an electronic record. Given repeated reports of missing receipts, using a traceable payment method strengthens your ability to challenge suspicious charges.
Actionable visiting checklist
- Before you buy, ask for an itemized receipt and verify each listed price in front of the cashier.
- Pay with a card or NFC-enabled device rather than cash to keep an electronic transaction record.
- Compare key product prices quickly against nearby alternatives such as Watsons or the local Tops Daily when budget matters.
- If you need pharmacy advice, observe staff tone on arrival; consider leaving if the pharmacist is dismissive or sarcastic.
- Call or message to confirm opening if you plan a time-sensitive trip, since at least one guest found the door closed despite posted hours.
- Keep photos of price tags and receipts when buying higher-cost items like baby formula or premium creams.
Final assessment — who this pharmacy suits
Duo Pharmacy may serve walk-in customers who prioritize convenience and accept some price variability, but the review evidence warns travelers and anyone needing clear billing and polite consultation to be cautious. If transparent pricing and dependable hours are essential, consider checking nearby chain options or the supermarket pharmacy listed in the area before purchasing high-value items.
Bottom line: the reviews point to systemic issues with billing transparency and customer service that you should proactively guard against if you visit Duo Pharmacy(аптека/藥店).
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