SA-Nguan Pharmacy open 9 AM–9 PM Mon–Sat: friendly staff and cheap finds or reports of antibiotics shorted and ointments overpriced—what’s true?
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SA-Nguan Pharmacy — quick take for visitors and tourists
Snapshot: Overall rating 4.5 from 23 reviews. Open Monday–Saturday 9:00 AM–9:00 PM; closed Sundays. Nearby points of interest include Andaman Cafe Box and the Sunday Walking Market, which could make this a convenient stop when exploring the area.
What reviewers liked
- Staff friendliness and politeness was called out by multiple reviewers, suggesting generally courteous counter service.
- Availability of common over-the-counter items such as ibuprofen and sunscreen was confirmed by a visitor, indicating basic drugstore stock for travelers and locals.
- One reviewer noted tourists can purchase medications by showing a prescription soft copy, which is useful for non-residents without a printed prescription.
- Older reviews described the store as economical and reasonable in price, which likely attracted bargain-seeking customers in the past.
What reviewers warned about
- A purchaser reported being charged for 10 sets of antibiotics but finding only 5 sets inside the package, leading to a strong accusation of being scammed. This is a specific packaging/checkout dispute recorded four months ago.
- Another recent review described ointments as expensive despite prior claims of low prices, creating a direct price complaint from within the last year.
Why customer experiences disagree (analysis)
Time and consistency appear central to the contradiction. Positive price comments come from older entries, while two negative price/packaging reports are recent. That pattern suggests either pricing shifted upward or quality control at checkout became less reliable in the last 12–18 months. Multiple reviewers praising staff politeness contrasts with the packaging dispute; this points to a possible checkout error or single-incident misconduct rather than uniformly poor customer service.
Key specifics to note from reviews
- Exact operational hours: 9:00 AM–9:00 PM Monday to Saturday; closed on Sunday.
- Payment options confirmed: credit cards, debit cards, and NFC payments are accepted.
- Reported problem types: overcharging for quantity and unexpectedly high retail prices on some items.
- Tourist accessibility: staff accepted soft-copy prescriptions for purchasing certain medicines.
Actionable advice before you go
- If buying packaged prescription items, open and verify package contents before leaving the counter; keep the receipt until you confirm everything is correct.
- For higher-cost items like ointments or multi-set packages, compare prices with at least one nearby shop or online to avoid overpaying.
- Travelers should bring a soft copy of prescriptions on their phone; the staff has processed digital prescriptions for tourists in at least one instance.
- Use card or NFC payment where possible to create a clear transaction record; cash-only risks make disputes harder to resolve, and this pharmacy accepts electronic payments.
- Remember the pharmacy is closed on Sunday, so plan prescription pickups or urgent OTC purchases on operating days.
Final assessment — who should consider SA-Nguan Pharmacy
This pharmacy can serve well as a convenient local drugstore for OTC needs and for tourists needing quick prescription processing via a soft-copy prescription. The strong overall rating suggests many satisfactory visits, but recent reports of pricing and package-content issues mean anyone buying multi-unit prescription products or higher-priced items should verify quantities and prices at the point of sale. If you value courteous staff and easy payment methods, it remains worth visiting; if you’re buying expensive or multi-pack medications, take the extra verification steps listed above.
Bottom line: Good for quick OTC purchases and tourist prescriptions, but verify packaging and prices to avoid the small number of recent checkout problems.
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