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Pool Bar Citygate Kamala Resort & Residence — standout servers lift the pool vibe, but occasional rude staff make visits unpredictable
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Quick takeaway: Pool Bar – Citygate Kamala Resort & Residence (4.4/5)
Short answer for planners: this hotel bar scores well overall but delivers an uneven guest experience that swings between standout staff service and a few friction points you should know before you go.
Which staff will make or break your visit?
Guests singled out two individuals by name for consistently excellent service, Aung and Wan, who were described as helpful, polite and kind. One review, however, reported an aggressively rude female server who was serving pizza and left a strongly negative impression; the reviewer supplied a physical description to help management identify her. That contrast indicates service quality is inconsistent enough that asking for a preferred server could materially change your visit.
Is the food worth coming for?
At least one guest called the food delicious, suggesting the kitchen meets expectations even if menu details are not listed in reviews. The same reviewer who praised the food also pointed to a simple fix that would improve the overall experience without changing the menu.
What’s wrong with the music?
A recurring complaint addressed the soundtrack: reviewers noted the bar runs music sourced from the free version of Spotify and recommended switching to a curated mix to improve the poolside atmosphere. If music quality matters to you, plan to bring patience or arrive prepared to give polite feedback at the bar.
Who goes there and what’s the vibe?
One short review summed up the crowd as fashionable, saying it’s where the beautiful people are. Combine that with the pool-adjacent setting implied by the venue name and you should expect a social, appearance-conscious clientele rather than a subdued local hangout.
Practical details that matter
- Open daily from 11:00 AM to 9:00 PM, making it a daytime-to-early-evening spot rather than late-night nightlife.
- Payment is card- and NFC-friendly; cash-only surprises are unlikely.
- Parking is unusually simple for a resort area: free lot, free street and free garage parking are available.
- Pets are not allowed, so plan accordingly if you travel with an animal.
Actionable advice based on reviews
- If service matters, ask the host or reception whether Aung or Wan are working that day and request them; they were named as highlights by multiple guests.
- If you encounter poor service, contact management immediately and reference the specific behavior and time; one reviewer supplied identifying details that they wanted management to act on.
- Arrive earlier in the afternoon if you prefer quieter moments by the pool before the social crowd gathers.
- If the soundtrack is important for your experience, be prepared to mention the playlist to staff—guests explicitly called out the free-Spotify sourcing as an easy fix.
Final assessment
Pool Bar – Citygate Kamala offers a strong core product: pleasant food, visually appealing atmosphere and at least a couple of staff who elevate the visit. The biggest weaknesses are inconsistent service and a soundtrack that some guests find amateurish. If you prioritize reliable service and a polished vibe, aim to sit in the bar when Aung or Wan are on shift and be ready to give constructive feedback on the music; that approach will deliver the best chance of the five-star experience multiple reviewers described.
🕒 Opening Hours
💳 Payment Options
🅿️ Parking Options
7.951593, 98.287689
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