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The Hugs bar warning for travelers: indifferent, rude staff and service so poor it ruins decent airport food — an insider tip to avoid
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The Hugs (Phuket Airport) — Quick read for time-pressed travelers
Overall rating 2.5 from 34 reviews. Guest reports concentrate on one clear theme: inconsistent service and uneven value that turn a simple transit stop into a gamble. Below I extract the concrete details reviewers left, then explain what that pattern means for you.
What guests actually reported
- Fries advertised on signage arrived after a reported 10 minute wait, described as merely edible; staff placed them down without eye contact and also set ketchup and mayo on the counter before walking away.
- One customer was told sandwiches could only be warmed in a microwave and that no refund was available if they were dissatisfied, while that same reviewer observed staff using an oven to heat another customer’s sandwich.
- House red was described simply as wine, with no notable quality claims.
- A counter area was repeatedly crowded with Chinese tourists buying cup noodles and reportedly cutting queues; at least some staff members spoke Chinese and aided those customers.
- One diner waited about 15 minutes for pasta that sat on the counter until the customer retrieved it; staff response was nonverbal pointing rather than communication.
- Positive mentions included crispy nuggets and a well-cooked curry, but another reviewer later judged the food as trash after a repeat visit.
- A request for less ice in an iced chocolate was ignored and the drink was filled with ice.
- A can of sparkling water was cited as costing 120 Baht, and food was repeatedly described as overpriced relative to quality.
- Multiple reviewers used words like rude, uninterested and racist to describe staff interactions; one reviewer recommended another nearby vendor for bubble tea and better service.
- Payment options include credit and debit cards plus NFC, which can be helpful for travelers without local cash.
Service patterns and the central contradiction
Reviews show two simultaneous service realities: apathetic, inattentive staff and selective attention for certain customers. Several reports describe staff who avoid eye contact, leave food unclaimed at the counter, and ignore specific customer requests. At the same time, other guests witnessed staff actively assisting nearby patrons and using different warming methods. Those two strands create the strongest red flag: service is unpredictable rather than consistently poor.
Food quality and value — mixed to disappointing
Guests’ descriptions range from passable airport staples to outright disappointment on repeat visits. A few items hit acceptable marks, but multiple reviewers judged the overall offering as overpriced for what you get. The one explicit price singled out — a 120 Baht sparkling water — illustrates reviewers’ sense of poor value. If you prioritize high-quality food or good value, The Hugs rarely meets that bar according to customer accounts.
Crowd dynamics and language issues
The bar sits amid airport foot traffic and receives heavy patronage from transient tourists. Reviewers flagged queue-cutting and crowding, and noted variable English proficiency among staff. That combination makes the location prone to short-tempered interactions and order confusion during peak travel periods.
Who should go and when
- Visit only if you need something immediately at the airport and accept possible slow or curt service.
- Avoid during obvious peaks (flight times and lunch/dinner windows) when reviews indicate crowding and inattentive counter service.
- If you need an item warmed or a special request fulfilled, confirm the method and pickup procedure before you order.
- Check your order at the counter — reviewers report food left unclaimed and requests ignored.
- Use card or NFC payments to skip cash hassles, since those options are supported.
Alternatives and final verdict
For travelers wanting a predictable experience near the terminal, choosing another nearby airport outlet is likely safer than trusting The Hugs with a meal you care about. The available reviews point to inconsistent service, spotty communication, and prices that reviewers felt did not match quality. If you accept those risks and only need a basic drink or snack quickly, go with caution; otherwise plan for a different stop in the terminal.
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8.105079, 98.305977
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