Gym Club Phuket Fitness Center Sauna Ice Bath & CrossFit: great equipment and coaches, but watch hidden sauna costs, dirty locker rooms and inappropriate trainer contact

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Gym Club Phuket review — excellent classes and recovery options, but locker-room and pricing issues mean check details before you join

Quick snapshot from guest reports

• Aggregate rating: 4.6 out of 5 from 229 reviews.
• Core strengths reported: well-equipped fitness area, strong group classes, spa and recovery amenities including pool and ice pool, on-site cafe and massage service.
• Recurring concerns: inconsistent cleanliness in the locker/bath areas and at least one serious personal-boundary incident reported by a female visitor.
• Practical details: open daily 6:00 AM to 10:00 PM; accepts credit, debit and NFC payments; free parking and wheelchair-accessible entrance and parking.

What visitors praise

• Multiple guests describe the workout area as fully equipped and well taken care of, making it suitable for strength and general fitness sessions.
• Group exercise classes get strong positive mentions, with Coach Sun and Coach Fete singled out as energetic and motivating instructors.
• Recovery and comfort amenities are highlighted: a swimming pool, spa services, an ice pool, and professional massage help with post-workout recovery.
• Customer-facing team members get named praise; two staff members cited as especially helpful are Thacha and Joy.
• Visitor-friendly options reported include day and week passes that worked well for short-term guests, and lockers with keys plus working shower rooms according to some reviews.
• An on-site cafe offering protein and healthy snacks is mentioned as a convenient perk for workouts and recovery.

What visitors criticise

• A female guest reported serious hygiene problems in the women’s locker zone: hair covering floors, slippery surfaces, a used sanitary product behind a curtain, dental floss under lockers, and filthy toilets; she also described the bathroom area as outdated.
• One visitor described being approached and physically touched by an English-speaking man who corrected technique without consent, creating a safety and personal-boundary concern.
• Another guest called out rigid rules and opaque pricing around spa access: day pass cited at 600 THB and monthly at 3250 THB; sauna/spa listed separately at 3700 THB and a reported conversion fee of 1700 THB when attempting to swap memberships.

These praise-and-complaint clusters don’t align neatly, which suggests service and cleanliness vary by time, staff on duty, or by gender-specific spaces.

Why reviews contradict each other

• Equipment and classes are consistently praised across multiple reviewers, indicating the core training offering is stable even when other services falter.
• Positive reports about locker/shower availability and maintenance contrast sharply with hygiene complaints, pointing to inconsistent cleaning schedules or staff turnovers rather than a universal lack of facilities.
• Staff behavior varies in accounts: named employees received warm feedback while other visitors experienced inflexibility and a problematic interaction; this points to uneven enforcement of policy or differing expectations between guests and management.

Actionable advice before you visit or buy a membership

• Ask specifically whether sauna, steam and spa services are included with the membership you want; several guests reported these were sold separately and that change fees were enforced.
• If locker-room cleanliness matters to you, request to inspect the women’s or men’s changing area before committing, or visit during off-peak hours to check standards in person.
• Attend a class taught by Coach Sun or Coach Fete to evaluate group instruction; multiple guests recommended their sessions.
• If you are concerned about personal safety or unwanted coaching corrections, clarify the gym’s staff conduct policy at reception and note who is on duty during your visit.
• Use the day or week pass first; visitors report these passes worked well as trial options and let you test both equipment and amenities without a long-term commitment.

Who this gym likely suits

• People seeking a full-service facility with classes, pool and recovery options and a convenient location will likely find value here.
• Visitors who prioritize spotless locker rooms and rigid customer-service consistency should verify those points in person before signing up for longer memberships.

Bottom line

The Gym Club Phuket offers strong equipment, popular instructors and a compelling set of recovery amenities, backed by mostly positive reviews. However, pockets of poor locker-room hygiene and at least one serious boundary issue reported by a visitor mean you should confirm sauna inclusion, inspect changing facilities, and test a short-term pass before committing to a membership.

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