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Gagarin Restaurant's glowing reviews hide rude waiters, skimpy portions and whispered food safety complaints — tourists rave, locals warn

Gagarin Restaurant hides a tidy 4.6 score behind uneven reality: standout Russian and Thai dishes, but spotty service, skimpy portions and food-safety whispers. I map which dishes, times and patrons get the praise – and which get the short end.
Restaurant
⭐⭐⭐⭐⭐ 4.6/5Based on 461 Google reviews

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Gagarin Restaurant: the truth behind the score

Snapshot: Gagarin Restaurant is listed as a restaurant with a 4.6 out of 5 rating based on 461 reviews.

What the data actually reveals

  • Operating hours are consistent every day from 11:00 AM to 10:00 PM.
  • The venue accepts credit cards for payment.
  • There is a free parking lot and free street parking available nearby.
  • There is no wheelchair-accessible parking and no wheelchair-accessible entrance.
  • A reviewer visited after spending time at Kata Beach, implying the restaurant sits in that neighborhood.
  • One guest explicitly noted the restaurant provided air-conditioned relief after the beach.
  • The menu mix includes both Thai and Russian dishes according to multiple reviews.
  • Several dishes earned praise from guests, including a red soup and a Kiev schnitzel, plus dumplings, cabbage rolls and shepherds pie.
  • Some potato dumplings were described as merely so-so by one guest.
  • At least one reviewer reported that pierogies lacked potato filling and that portions left them hungry.
  • One account called the staff professional and super kind, while another described waiters who ignored customers and behaved rudely.
  • A manager once offered to remove an unsatisfactory dish from a bill after a complaint.
  • A reviewer observed waiters staring at their phones during service.
  • One guest read about food poisoning cases in other reviews and mentioned that concern in their report.
  • The restaurant provides a toy area intended for young children.
  • Immediate surroundings include a massage spa, crepe cafe, specialty matcha coffee shop, clothing stores, motorbike rental and an ATM.

Reality check: competing narratives

High aggregate scores and a long list of positive dish mentions sit beside isolated but sharp complaints about service and portioning, creating a split personality in the dataset.

The praise for comfort-style Russian mains and familiar Western dishes positions the place as a refuge for diners who want a break from local cuisine, while the negative notes about basic preparation and portion sizes expose inconsistent kitchen execution.

Service under the microscope

Customer-service data is binary: some diners encountered professional staff, others experienced dismissive waiters and a manager who initially deflected responsibility before offering a bill adjustment.

Operational distractions on the floor are documented in at least one complaint, and a reader’s reference to food-safety reports in other reviews should not be ignored when tallying risk tolerance for your table.

Who this place actually serves best

Families looking for an air-conditioned spot, a toy corner for kids and menu choices that lean toward Russian comfort food will find obvious appeal here.

Drivers appear well served by free parking options and the acceptance of credit cards, but diners requiring step-free access will be blocked by the lack of wheelchair-accessible infrastructure.

How to visit so you walk away satisfied

  • Plan to pay by card and arrive by car if parking convenience matters to you.
  • If mobility access is essential, consider another venue; the entry and parking do not meet accessible standards.
  • When ordering, treat portion sizes as variable and consider adding an extra main or shared plate to avoid disappointment.
  • If you see inattentive service, escalate immediately to management and confirm any corrective action in writing before settling the bill.
  • Families should take advantage of the toy area but watch service quality during peak times; staff attention fluctuates in the reports.
  • Given the mixed notes on food handling in reviews, avoid outright complacency about food-safety signals and report any genuine concerns to staff and review platforms so patterns can be tracked.

Final call

This is a well-rated, convenient place for visitors seeking familiar Russian-influenced dishes in the Kata area, but the dataset shows enough kitchen and service inconsistencies to recommend a cautious approach: go for the praised mains, manage expectations on portions, arrive prepared to speak up, and do not expect wheelchair accessibility.

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🕒 Opening Hours

Monday: 11:00 AM – 10:00 PM
Tuesday: 11:00 AM – 10:00 PM
Wednesday: 11:00 AM – 10:00 PM
Thursday: 11:00 AM – 10:00 PM
Friday: 11:00 AM – 10:00 PM
Saturday: 11:00 AM – 10:00 PM
Sunday: 11:00 AM – 10:00 PM

💳 Payment Options

Credit cards accepted

🅿️ Parking Options

Free parking lot
Free street parking
📍 Coordinates:
7.815812, 98.301186
Open in Google Maps

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