Five Star Massage & Beauty Salon in Thailand praised for effective, value massages yet recurring privacy lapses and floor bed comfort issues leave guests uneasy
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5 Star Massage & Beauty Salon review — quick verdict
Overall rating 4.2 from 701 Google reviews. Guest feedback splits between high praise for the foot work and effective pain relief, and strong complaints about privacy and a single episode of unprofessional behaviour. If you value technique and a calming atmosphere, this place often delivers; if privacy and consistent professionalism are your priorities, there are clear warning signs to check before booking.
What guests consistently praise
- Clean, cozy environment with calming aromatherapy, music and pleasant scents reported by multiple visitors.
- Effective results for back and hand pain after neck, back and shoulder treatments; several reviewers said the massage noticeably relieved pain.
- Foot massages earn repeated high marks — one reviewer called it the best foot massage ever and another highlighted strong calf work.
- Facilities include cushy sofas in the waiting or foot-massage area, contributing to a relaxed ambience.
- Value cue: expect to pay under THB 900 for a 60-minute best massage, according to one recent review.
What guests consistently criticize
- Privacy concerns are frequent: lack of curtains around massage tables and towels slipping off during sessions made clients feel exposed.
- Massage bed design generated complaints — several visitors noted the bed had no face hole and sat low on the floor, requiring a pillow that left some clients with neck stiffness after longer sessions.
- A serious professionalism issue: one reviewer reported a therapist repeatedly burping during the session and an unhelpful manager when the incident was raised.
Contradictions revealed by the reviews
Guest experiences diverge sharply. Some reviewers give full 5-star praise for technique and value, while others rate the salon as low as 1 star because of behaviour and management response. The operating hours listed are 10:00 AM–11:00 PM daily, yet at least two reviewers describe being massaged past 11:00 PM and finishing around 1:00 AM; that timing mismatch is important to flag before you go.
How these patterns affect real expectations
If your main objective is targeted pain relief or a focused foot treatment, the salon demonstrates repeatable strengths: multiple guests reported effective results and one specifically recommended a 60-minute session for good value. If your priorities include private space, a traditional face cradle and consistent customer service, the reviews expose gaps you should address proactively.
Actionable tips before you book
- Confirm opening and closing times directly with the salon, especially if you plan a late appointment, because guest accounts indicate sessions occurring outside the listed 10:00 AM–11:00 PM hours.
- Ask when you book whether private rooms or curtains are available for your slot and insist the curtain be drawn if privacy matters to you.
- Request the type of bed or face support in advance; if you need a face cradle rather than a pillow, ask for it or request a therapist who uses that setup.
- If therapist gender is important for comfort, request a male or female therapist at booking — a male therapist received specific praise for foot work in one review.
- Confirm towel handling and coverage during the consultation so you avoid slipping towels or exposure during the session.
- Use debit card or NFC payment if you prefer cashless transactions; the salon accepts debit cards and NFC payments.
- If you encounter unprofessional conduct, test management responsiveness on the spot; one reviewer reported a dismissive manager after a serious complaint, so confirm how they handle issues before and during the appointment.
Final assessment — who should go
Go if you want an effective massage focused on pain relief or an excellent foot session at reasonable cost and you can confirm privacy and equipment beforehand. Avoid or proceed cautiously if strict privacy, consistent managerial responsiveness and a traditional face-cradle setup are non-negotiable. The mix of strong technique reviews and isolated but serious service failures means your experience will depend heavily on the slot you book and the therapist you receive.
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