The Rich Massage and Spa often feels popular and busy but short staffed — what to expect when a crowded massage spot leaves you waiting
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Quick verdict: mixed value, sporadic service — 3.2/5 tells the story
The Rich Massage and Spa in Phuket scores 3.2 out of 5 across nine reviews. Guest feedback splits between clear praise for cleanliness, price and technique, and repeated operational issues around staffing, communication and billing. Read on to decide whether the trade-offs suit your visit.
Where is it and what the facility actually looks like?
The shop sits on the 2nd floor of Baan and Beyond, reachable from Central Festival via a sky bridge, and operates daily from 9:00 AM to 9:00 PM. One reviewer counted three chairs dedicated to foot massage plus three private rooms for full body massage, and described the space as new and clean.
What guests consistently liked
- Cleanliness and atmosphere: multiple reviewers used words that point to a tidy, well-presented space and a pleasant atmosphere.
- Professional therapists and good technique: several guests noted professional staff and effective treatments; one reviewer specifically reported a well-done foot scrub and another wrote that their partner thought the full-body massage was great.
- Value compared with nearby options: at least one guest found prices noticeably lower than services inside the neighboring Central Festival mall.
- Nail services appear current: one guest noted that the salon uses new colors, suggesting attention to manicure/pedicure upkeep.
What guests repeatedly warned about
- Staffing shortages and limited simultaneous availability: two guests reported problems when arriving as a pair — one was told only one masseuse was available and another said masseuses frequently were not available at all.
- Language and upsell/billing confusion: one guest who does not speak Thai described a sales push from a staffer trying to move them from a 200B foot scrub to a 500B foot spa, then later being charged for an unrequested pedicure in addition to the scrub. The same guest reported a confusing bank-scan payment interaction and a tipping moment that complicated the final bill.
- Operational awkwardness: the pedicure incident included several staff members debating who would perform the service in front of the guest, which made the customer uncomfortable.
How to avoid the pitfalls — practical, review-based tips
- Confirm exact service and price before the therapist starts: point to the board and have the staff repeat the price. If language is a barrier, ask for the English-speaking staffer who was mentioned by a guest.
- Delay tipping until the payment clears: one guest gave a tip before the bank transaction finished and then had to dispute an unexpected higher charge; wait for the receipt before handing over cash.
- If you arrive as a pair, call or ask at reception whether two therapists are available: guests reported being turned away or split up due to staffing limits.
- Watch for pushy upgrades: the upsell from a lower-priced scrub to a higher-priced foot spa was documented; decline firmly and verify the therapist understands your selection.
Which visitors should consider booking — and who should be cautious?
Choose The Rich Massage and Spa if you prioritize clean facilities, lower prices compared with nearby mall options, and are comfortable handling minor language friction or confirming details proactively. Be cautious if you need guaranteed simultaneous treatments, dislike haggling over upgrades, or want zero chance of billing confusion; several reviewers experienced those exact issues.
Bottom line
The Rich Massage and Spa delivers good technique and a clean setting at attractive prices, but inconsistent staffing and at least one reported billing/language conflict reduce reliability. If you follow the guest-proven safeguards above, you can likely get a quality, budget-friendly treatment. If you need a fully predictable, two-person booking or no-language-risk experience, consider calling ahead or choosing a place with explicit availability guarantees.
🕒 Opening Hours
7.892283, 98.369415
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