Thailand airport Fast Track: questions and answers

It is an expedited service for airport formalities. A staff member meets you and takes you through passport control in a separate lane, so you skip the general queue. On arrival we meet you at the gate; on departure, at the terminal entrance.

Phuket (HKT), Bangkok's Suvarnabhumi (BKK) and Don Mueang (DMK), and Chiang Mai (CNX). The prices page shows which services each airport offers for arrivals and departures.

Standard covers the meeting and passport control without the queue. With VIP, the staff member also helps with your luggage — on arrival they walk you to the terminal exit and help you into a taxi or bus, and on departure they escort you to the departure area.

Only for arrivals at Suvarnabhumi (BKK), as part of VIP with a shuttle car. Our services at other airports do not include an electric cart.

We meet you at the gate, and an electric cart takes you to passport control and then on to baggage claim. Staff help you collect and load your bags, and the cart drives you to the terminal exit. A shuttle car seats up to three and is priced per car — see the prices page.

No. The VIP escort ends at the terminal exit, where the staff member helps you into a taxi or bus. If you need a transfer, we can arrange one at an extra cost — anything from a standard car to a VIP limousine with security. Ask a manager for details.

Passport control in the separate lane usually takes 3–5 minutes, and the whole airport process 15–25 minutes instead of an hour or two in the general queue. Treat this as a guide: timing depends on how busy the airport is, document checks and baggage delivery.

No. Fast Track speeds up the formalities rather than bypassing them: you go through the same passport control, just without the queue, and immigration officers make the entry decision. Prepare your visa, TDAC and documents as usual.

No. Fast Track is a separate airport service with no connection to your airline or ticket class. You can book it with any ticket, economy included.

No — your name and a way to contact you are enough. You will only need your passport at the airport. See Documents for what else to prepare for entry.

It is best to add it straight away, as our staff use it to track your arrival or departure. If you do not have it yet, send the request without it — the manager will confirm your flight before the meeting anyway.

The flight date in Thailand local time: the landing day for arrivals and the departure day for departures. Take care with overnight flights — a plane that leaves in the evening may land in Thailand the next day.

No, our staff track your flight and adjust for delays. Only message the manager if your flight number or date changes.

Include everyone travelling, children too — up to 100 people per request. A Suvarnabhumi shuttle car seats up to three, so a larger party takes several cars, each at its own rate.

Yes, there is no separate child rate: Standard and VIP are charged for every passenger, children included. If you are travelling with an infant on your lap, check the terms with the manager before paying.

You do not need to state your nationality or visa type to book. Fast Track speeds up passport control, while the usual entry rules still apply to everyone — check them on our Documents page. If you are unsure whether the service suits your situation, ask the manager before paying.

There is no strict dress code, but we recommend dressing neatly. Tank tops, beachwear and very short skirts look out of place at an airport: no one will refuse to serve you, but the welcome may be cooler. Terminals are also heavily air-conditioned, so a light layer comes in handy.

A priority lane is an airline service for business and first-class passengers and other categories the carrier decides on. It is not part of Fast Track. Fast Track is a separate airport service with a personal escort, and you can book it with any ticket.

We strongly recommend booking at least 24 hours before your flight, so we have time to confirm everything and arrange the meeting. If your flight is less than a day away, message the manager on Telegram @RUTVR straight away and we will do our best to help.

There is nothing to pay when you send the request — you pay once the manager has confirmed the details. Pay by baht transfer to the Thai account provided by the manager (from a Thai bank or your own bank abroad), TrueMoney or cash at the office. Other methods are by agreement.

Message the manager with your booking number. If you cancel at least 24 hours before your flight, we refund your payment minus any fees charged when you paid. See our terms of service for details.

Managers are available around the clock: Telegram @RUTVR, WhatsApp or phone +66 94 538 8352. For a faster reply, include your airport, date, flight and booking number if you already have one. All contacts are on the Contacts page.