FreePass service terms

FreePass is an airport Fast Track service in Thailand operated by PHUKET 24 ONLINE CO., LTD., ID 0835561011742, address: 96/7 Moo 7, Soi Saiyuan, Rawai, Phuket, 83130, Thailand. Our manager is available 24/7: Telegram @RUTVR, WhatsApp and phone +66 94 538 8352. These terms apply to requests made on the website, through our Telegram bot and in the Mini App.

What the service covers

Fast Track speeds up airport formalities: a staff member meets you and escorts you through passport control and security in a dedicated lane. It shortens the mandatory procedures; it does not let you skip them. What is included depends on the service: Standard, VIP or VIP with a shuttle car at BKK. Transfers and other extras are not part of Fast Track and can be booked separately through the manager.

Your request should include the airport, arrival or departure, service, local flight date, number of passengers, your name and a contact. It is best to add your flight number straight away; if you do not have it yet, the manager will ask for it later. Services vary by airport and direction — see prices.

A submitted request is not yet a confirmed booking. The manager will contact you to confirm the details. Keep your booking reference. We recommend booking at least 24 hours before your flight; if your flight is sooner, message the manager right away.

Prices are in Thai baht (THB). Standard and VIP are charged per passenger, children included; VIP with a shuttle car at BKK uses group rates. Current prices are listed on the prices page, and the booking form shows your total. You do not pay when submitting a request: payment follows the manager's confirmation.

Pay by baht transfer to the Thai account provided by the manager (from a Thai bank or your own bank abroad), TrueMoney or cash at the office. Other methods are by agreement. The manager provides payment details. We cannot guarantee that every method is always available or that exchange rates stay fixed when you pay from another currency.

On arrival, a staff member meets you with a name sign at the gate exit; on departure, at the terminal entrance. Keep your booking reference and the manager's contact at hand.

You are responsible for valid travel documents, your entry eligibility, a TDAC where required, and compliance with airline, immigration and customs rules. See documents for details. The request does not need passport or medical information. Follow the instructions of airport authorities and your assistant.

Timing and limitations

Our staff track your flight and any delays. If your flight date or number changes, let the manager know. Processing time depends on how busy the airport is, your documents, checks and baggage delivery; times given in service descriptions are estimates, not guarantees. Fast Track does not guarantee entry to the country, a visa, or boarding after check-in has closed.

To change or cancel a booking, message the manager with your booking reference.

If you cancel at least 24 hours before your flight, we refund your payment minus any fees charged by the payment method you used. Cancellations made later are not refunded.

Flight search on the flights page is a separate feature. A FreePass request does not buy a ticket, and buying a ticket does not book Fast Track. Before paying for a ticket, check the seller, fare, baggage allowance and change rules. External websites, maps and messengers follow their own rules.

Our privacy policy explains how we handle contacts, account details, technical data and cookies. For questions about the service or your data, contact the manager — all channels are on the contacts page. Include your booking reference and what your question is about; please do not post documents in public chats.

These terms do not limit any rights you have under applicable law. The current dated version is published on this page.